Frequently Asked Questions
Simply browse our store, choose the product(s) you want, click “Add to Cart” and proceed to checkout. The process is simple and secure.
If it has not yet been processed, you can contact us as soon as possible to try to change or cancel it. Send us an email with the order number to: info@criatsy.com
The average delivery time is 5 to 10 business days. In some cases of immediate availability of the product(s), you may receive it in 48 to 72 hours, depending on the country, location and availability of the product. We work with efficient suppliers and ship directly from the warehouse, ensuring speed and traceability.
We currently ship to countries in the European Union, the United States, and Brazil. You can see all countries at checkout. If you have any questions about your country, please contact us.
After shipping, you will receive an email with the tracking code. You can track the delivery status in real time via the link provided.
You can send us an email to: info@criatsy.com or fill out the form on the Contact page. We usually respond within 24 business hours.
Frequently Asked Questions
We accept payments by Credit Card, Debit Card, PayPal, Multibanco and other secure methods, depending on the country.
Yes, we use encrypted connections (SSL) and certified payment gateways to guarantee the complete security of your data.
Yes, you have the right to return products up to 30 days after delivery. Please see our Returns Policy to find out more.
If you notice any defect or damage, please contact us within 48 hours of receipt. Send photos and a description of the problem to: info@criatsy.com, and we will resolve the issue as quickly as possible.
Yes, most of our molds are made of highly durable silicone and can be reused many times, as long as they are well cared for.
You can use cement, epoxy resin, handmade soap, plaster, among others. Check the specific instructions for each product in the description.
